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Case studies

Meridian Health Group · Healthcare services

From 40 locations of scattered detail to one answerable record.

Service details, hours, clinician specialties and intake instructions for forty locations were unified — so patients, staff and AI assistants received the same current answer.

40
Locations unified
+48%
Correct AI location answers
-65%
Call-centre lookups

Background

Each Meridian location maintained its own pages, notices and printed material, updated on different schedules.

Patients frequently arrived with information that had been accurate months earlier.

The challenge

  • Hours and service availability differed between listings and the website
  • Clinician specialties were recorded inconsistently across locations
  • Intake instructions lived in documents nobody could locate quickly
  • AI assistants repeated details from old pages

Our solution

Saticoy connected location pages, directory listings, documents and internal notices, then reconciled them into one record per location with a clear history of changes.

Staff and AI systems queried the same memory, so an update in one place corrected every answer.

Impact and results

  • 48% more correct location answers from AI assistants
  • Call-centre lookups for hours and services fell 65%
  • Intake instructions found in seconds rather than minutes
  • Location updates published once, reflected everywhere
“Every location finally tells the same story, and we only have to change it once.”
Sample quote — Operations director, illustrative client

Illustrative demo data

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